Star Lantern & Hanging Lamps Delivery Info
Our contact information:
6208G Olohena Rd.
Kapaa, HI 96746
By email:
info@starlanterns.net
By standard mail:
Whirled Planet
6208G Olohena Rd.
Kapaa, HI 96746
By phone:
808-212-0999 8am to 4pm, HST, Mon-Fri
Shipping Information:
Standard shipping is via USPS Priority Mail. This method takes 3-5 business days to arrive, on average. Expedited shipping is also available via Fedex. 2nd Day service takes 2-3 business days to arrive. Overnight service takes 1-2 business days to arrive.
We ship orders within 2 business days of receipt. Most order are shipped the same day we get them! We will email you with tracking info when your order ships.
Refund, Returns and Cancellation Policies:
We offer a no-questions-asked return policy on everything on our site. If you don't like it, just send it back to us for exchange, credit or refund.
Please note, the photos shown on the site may not be entirely accurate for color. They are meant to give a general idea of what the star lantern looks like. We will gladly exchange or refund for an item you do not like, but we cannot refund shipping charges.
Returns must be received in sellable condition within 10 days of customer receipt.
If you choose free shipping, then return merchandise in an amount that reduces your order below the threshold for free shipping, we will deduct the amount of original shipping charges from your order. In other words, if you order $75 worth of merchandise, get free shipping, then return $50 worth of merchandise, we will refund $50 less the cost of shipping your original order to you.
Frequently Asked Questions:
Do you offer any quantity discounts?
Yes! Please contact us for quantity discounts. Call us toll free at 808-212-0999, M-F 8am to 4pm Hawaii Standard Time.
How can I pay?
We accept PayPal, Visa, MC, American Express, and Discover
How do I pay by PayPal?
You need to have an account with them, and it is very easy to set up. See PayPal to sign up. We are always open to new payment services, so if you use one that we don't accept, please let us know.
If you would like to pay via PayPal, please call us at 808-212-0999 or email us at info@starlanterns.net.
How soon will I get my order?
We will ship your order within two business days of receiving it. Orders shipped by USPS Priority Mail to the continental US will typically arrive within 5 days of ship date. Fedex orders are shipped via two day service, which takes 3 business days to reach destinations East of the Rockies.
Wow, shipping must be expensive from there. How does that work?
Priority Mail rates are the same all over the US. For FedEx, their planes come to Hawaii full and fly back to the Mainland US mostly empty, so we get great rates.Fedex rates are lower than USPS Express Mail, and lower even than Fedex Ground.
